Valid on total after any discount, excluding ship cost and any applicable tax.
Contiguous U.S. & APO addresses only.
All bats in an order ship together to same address, regardless of production selected. For example, a Fast Ship or Rush Production (ex. 5 BUSINESS DAY) ordered with a standard production bat ship in one shipment.
On Checkout Page, must select "Home/Ground shipping $0.00" under Federal Express
Shipping to outside the contiguous U.S.? We compare FedEx ship rate to USPS, after order receipt. If USPS is cheaper, with similar service level, we'll ship USPS, unless FedEx is specifically requested in Comments section on Checkout page. Your order charge will be adjusted accordingly.
Phoenix Bats offers a one-time, 45-day warranty, effective from day of delivery, for baseball, softball, youth, training, and vintage baseball bats of base price $65.00 or greater per bat. The warranty is provided for purchases directly from:
Phone or email order placed with Phoenix Bats staff based out of corporate headquarters in Plain City, Ohio.
The 45-day warranty is automatically included. No registration is required.
Warranty is void if purchaser has used the bat or training device:
with any ball of improper weight or that is not secured together with stitching.
to hit balls at speeds greater than appropriate for the age of the user.
in a manner to purposefully break it.
improper storage of the bat when not in use (see hitting & care tips included with each order).
as a team or shared bat, utilized by more than one person.
In addition, any product for which the Phoenix logo has been removed shall not qualify for warranty coverage.
Risk Free Guarantee
New to Phoenix Bats? Not sure which model to try?
We’re so confident that you’ll become a believer in the Phoenix Bats difference, we’ll give you 10 days after receipt to try your bat. If you’re not satisfied, send it back and we’ll give you your money back or exchange it for a bat you choose (with any difference in price being your responsibility). It’s that simple!
Valid on one bat per customer and address.
Applicable on a first run bat purchased directly from Phoenix Bats online, via email, by phone and at Phoenix's plant showroom.
Clearance bats, being non-returnable and not available for exchange, are not covered under the Risk Free Guarantee.
Returned bats must be postmarked by the 10th day after delivery. No RMA # is required, however, package must contain order #, name and detailed reason for return (specific issue as to why returning or exchanging). Shipping expense to return the bat to Phoenix is at customer's expense.
Exchanges must be postmarked by the 10th day after delivery. No RMA # is required, however, package must contain order #, name and detailed reason for exchange (specific reason as to why exchanging). Shipping expense to return the bat to Phoenix is at customer's expense. For an exchange, free standard ground shipping, within the Continental United States, will be provided on new bat selected.
Refunds equal the price of the bat, less the following: discount(s), special service charges (example: rush production, ink-dot and logo fees), special offer, shipping fee paid or shipping fee absorbed by Phoenix Bats as part of free shipping offer.
Original form of payment will be used for refund.
Bats used excessively, as determined by Phoenix Bats, are not eligible for return or exchange.
Broken bats are not eligible for return or exchange, unless due to manufacturer defect.
We want you to have a great experience with wood. Here are a few helpful things to remember.
Hitting with Wood
For baseball bats with traditional logo placement, for all softball bats and for all youth bats
As you're swinging through the plate, with the bat perpendicular to your body about to hit the ball, the Phoenix logo should be pointing towards the sky or towards the ground. In doing so, you will be making contact with the "side" of the wood bat where the grains are layered (referred to as the edge grain). It’s the strongest "side".
To Master Hitting On the Proper “Side” Of A Wood Bat:
Have the Phoenix logo facing you in your "ready" stance when up at the plate.
Take a practice swing but stop at the point you would make ball contact.
At this stopped point, roll the bat with one hand, keeping the other hand on the bat, so the Phoenix logo faces the sky.
Now, take the bat back to your "ready" stance. The Phoenix logo may not be facing you at this point, but it will when you strike the ball.
Follow these steps every time you adjust your hands, make contact or step out of the batter’s box. It takes just a few seconds each time.
If you ordered a baseball bat with PRO STYLE LOGO PLACEMENT AND INK DOT (selected under the drop down "Ink Dot (Maple & Birch Only), follow these steps instead:
Have the ink dot facing you in your "ready" stance when up at the plate.
Take a practice swing but stop at the point you would make ball contact.
At this stopped point, roll the bat with one hand, keeping the other hand on the bat, so the ink dot faces the sky.
Now, take the bat back to your "ready" stance. The ink dot may not be facing you at this point, but it will when you strike the ball.
Do this every time you adjust your hands, make contact or step out of the batter’s box. It takes just a few seconds each time.
Where to Hit on the Proper Side of a Wood Bat
Once you have the right orientation of the bat upon contact, the area on the side of a wood bat where you want to hit starts about 2” from the barrel end and goes to about 6-7” in from the barrel end, depending upon the length of bat. This is called the sweet spot. Couple hitting on the proper side of your wood bat with hitting in the sweet spot area yields bigger hits and more durability.
Additional Hitting Tips for Preventing Bat Breakage
Besides following the above instructions, here are some additional tips to increase the life of your wood bat:
Lay off outside pitches with a maple bat and inside pitches with an ash bat. Those are the danger spots where most breaks occur.
Hit on the side of the bat where the grain lines are stacked (see tips above).
This is most critical for an ash bat. When hit on the side of the Phoenix logo or side opposite, ash flexes in a direction it doesn’t want to flex, sometimes resulting in the layers of wood to peel away.
Be picky in batting practice – that's where you learn discipline. If you shouldn’t swing at that pitch in a game, why do it in practice or at the cage? Make coach or Dad throw good pitches!
If renting cage time, find a hitting facility that uses real baseballs. Rubber balls are brutal on wood bats.
If all you have around near you is a facility or cage using only rubber balls, wrap the barrel with athletic tape or use a protective product like a Tuff Sleave.
Even with wrapping the barrel or using a protective sleeve, these balls are so bad that warranty claims for any bat that shows signs of hitting rubber cage balls are not be considered.
When your hands sting or the ball doesn't go as far, it just means you're not hitting the sweet spot. Keep on trying!
Swing wood and see improvement with any bat you swing (remember: real bats don't ding).
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