Valid on total after any discount, excluding ship cost and any applicable tax.
Contiguous U.S. & APO addresses only.
All bats in an order ship together to same address, regardless of production selected. For example, a Fast Ship or Rush Production (ex. 5 BUSINESS DAY) ordered with a standard production bat ship in one shipment.
On Checkout Page, must select "Home/Ground shipping $0.00" under Federal Express
Shipping to outside the contiguous U.S.? We compare FedEx ship rate to USPS, after order receipt. If USPS is cheaper, with similar service level, we'll ship USPS, unless FedEx is specifically requested in Comments section on Checkout page. Your order charge will be adjusted accordingly.
Phoenix Bats offers a one-time, 45-day warranty, effective from day of delivery, for baseball, softball, youth, training, and vintage baseball bats of base price $65.00 or greater per bat. The warranty is provided for purchases directly from:
Phone or email order placed with Phoenix Bats staff based out of corporate headquarters in Plain City, Ohio.
The 45-day warranty is automatically included. No registration is required.
Warranty is void if purchaser has used the bat or training device:
with any ball of improper weight or that is not secured together with stitching.
to hit balls at speeds greater than appropriate for the age of the user.
in a manner to purposefully break it.
improper storage of the bat when not in use (see hitting & care tips included with each order).
as a team or shared bat, utilized by more than one person.
In addition, any product for which the Phoenix logo has been removed shall not qualify for warranty coverage.
Risk Free Guarantee
New to Phoenix Bats? Not sure which model to try?
We’re so confident that you’ll become a believer in the Phoenix Bats difference, we’ll give you 10 days after receipt to try your bat. If you’re not satisfied, send it back and we’ll give you your money back or exchange it for a bat you choose (with any difference in price being your responsibility). It’s that simple!
Valid on one bat per customer and address.
Applicable on a first run bat purchased directly from Phoenix Bats online, via email, by phone and at Phoenix's plant showroom.
Clearance bats, being non-returnable and not available for exchange, are not covered under the Risk Free Guarantee.
Returned bats must be postmarked by the 10th day after delivery. No RMA # is required, however, package must contain order #, name and detailed reason for return (specific issue as to why returning or exchanging). Shipping expense to return the bat to Phoenix is at customer's expense.
Exchanges must be postmarked by the 10th day after delivery. No RMA # is required, however, package must contain order #, name and detailed reason for exchange (specific reason as to why exchanging). Shipping expense to return the bat to Phoenix is at customer's expense. For an exchange, free standard ground shipping, within the Continental United States, will be provided on new bat selected.
Refunds equal the price of the bat, less the following: discount(s), special service charges (example: rush production, ink-dot and logo fees), special offer, shipping fee paid or shipping fee absorbed by Phoenix Bats as part of free shipping offer.
Original form of payment will be used for refund.
Bats used excessively, as determined by Phoenix Bats, are not eligible for return or exchange.
Broken bats are not eligible for return or exchange, unless due to manufacturer defect.
Phoenix Bat Company is located just outside of Columbus, Ohio, about 5 miles from the city's outer belt and just a few minutes from Dublin/Avery Road. Its right here where all of our bats are made…transformed from a long tube of wood in to a finished bat on the most advanced bat making machine used by anyone. If you're in the area, please look us up!
Physical & Mailing address:
Phoenix Bat Company 7801 Corporate Blvd Suite E Plain CityOH43064
All times listed are Eastern Standard Time. 8:30am - 5:30pm 8:30am - 6:00pm (Plant tour immediately follows) 8:30am - 5:30pm 8:00am - 5:00pm 10:00am - 2:00pm *CLOSED JANUARY THROUGH FEBRUARY* After Hours Voice Mail: 877.598.2287 x10. Reply guaranteed no later than next business day at a time of your convenience.
2018 CLOSINGS: All Sundays, Memorial Day, July 4th (early close July 3 @ 3p), Labor Day, Nov. 21 3pm - Nov. 25 and December 22nd 2pm - January 1, 2019.
THERE WILL BE NO WEDNESDAY EVENING TOURS FROM 12/27/2018 THROUGH 2/28/19. For tour information, click here.
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