Risk Free Guarantee

New to Phoenix Bats? Not sure which model to try?

We’re so confident that you’ll become a believer in the Phoenix Bats difference, we’ll give you 10 days after receipt to try your bat. If you’re not satisfied, send it back and we’ll give you your money back. It’s that simple!

Offer details:

  • Valid on one bat per customer and address.
  • Applicable on a first run bat purchased directly from Phoenix Bats online, via email, by phone and at Phoenix's plant showroom.
  • Clearance bats, being non-returnable and not available for exchange, are not covered under the Risk Free Guarantee.
  • Returned bats must be postmarked by the 10th day after delivery. Shipping expense to return the bat to Phoenix is at customer's expense.
  • The price of the bat, less any discounts, special services charges, shipping fees or special offers, is refundable.
  • Original form of payment will be used for refund.
  • Bats used excessively, as determined by Phoenix Bats, are not eligible for return or exchange.
  • Broken bats are not eligible for return or exchange, unless due to manufacturer defect.
  • For an exchange, free standard ground shipping, within the Continental United States, will be provided on new bat selected.