• Valid on total after any discount, excluding ship cost and any applicable tax.
• Continental U.S. & APO addresses only.
• All bats in an order ship together to same address, regardless of production selected. For example, a Fast Ship or Rush Production (ex. 5 BUSINESS DAY) ordered with a standard production bat ship in one shipment.
• On Checkout Page, must select "Home/Ground shipping $0.00" under Federal Express

• Phoenix Bats website (https://www.phoenixbats.com//)
• Phoenix Bats factory showroom in Plain City, Ohio
• Phone or email order placed with Phoenix Bats staff based out of corporate headquarters in Plain City, Ohio.
• The 30-day warranty is automatically included. No registration is required.

WARRANTY EXCEPTIONS

• with any ball of improper weight or that is not secured together with stitching.
• to hit balls at speeds greater than appropriate for the age of the user.
• in a manner to purposefully break it.
• improper storage of the bat when not in use (see hitting & care tips included with each order).
• as a team or shared bat, utilized by more than one person.
• In addition, any product for which the Phoenix logo has been removed shall not qualify for warranty coverage.

• Valid on one bat per customer and address.
• Applicable on a first run bat purchased directly from Phoenix Bats online, via email, by phone and at Phoenix's plant showroom.
• Clearance bats, being non-returnable and not available for exchange, are not covered under the Risk Free Guarantee.
• Returned bats must be postmarked by the 10th day after delivery. No RMA # is required, however, package must contain order #, name and detailed reason for return (specific issue as to why returning or exchanging). Shipping expense to return the bat to Phoenix is at customer's expense.
• Exchanges must be postmarked by the 10th day after delivery. No RMA # is required, however, package must contain order #, name and detailed reason for exchange (specific reason as to why exchanging). Shipping expense to return the bat to Phoenix is at customer's expense. For an exchange, free standard ground shipping, within the Continental United States, will be provided on new bat selected.
• Refunds equal the price of the bat, less the following: discount(s), special service charges (example: rush production, ink-dot and logo fees), special offer, shipping fee paid or shipping fee absorbed by Phoenix Bats as part of free shipping offer.
• Original form of payment will be used for refund.
• Bats used excessively, as determined by Phoenix Bats, are not eligible for return or exchange.
• Broken bats are not eligible for return or exchange, unless due to manufacturer defect.