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Our Guarantee

New to Phoenix Bats? Not sure which model to try?
We’re so confident that you’ll become a believer in the Phoenix Bats difference, we’ll give you 10 days after receipt to try your bat. If you’re not satisfied, send it back and we’ll give you your money back. It’s that simple!

Offer details:
  • Valid on one bat per customer and address.
  • Applicable on a first run bat purchased directly from Phoenix Bats online, via email, by phone and at Phoenix's plant showroom.
  • Returned bats must be postmarked by the 10th day after delivery.
  • Bats used excessively, as determined by Phoenix Bats, are not eligible for return or exchange.
  • Broken bats are not eligible for return or exchange, unless due to manufacturer defect.
  • The full price of the bat, minus any discounts, special services, or special offers, are fully refundable.
  • Shipping fees are not refundable on returns, but original shipping cost will be credited on exchanges.
  • Original form of payment will be used for refund.

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